• Unreliable sales companies
  • Unpredictable sales results
  • High sales rejections
  • Poor sales quality
  • Lack of competitive intelligence and market feedback
  • Unaligned commissions and incentives structures
  • Big swings between gross and net CTAs
  • Sales reports don't reflect reality
  • Constant issues with data and technology
  • Energy-draining drama from sales companies

Sales Acquisition

  • Service agent turnover
  • Customers being bounced around
  • The same problem being solved multiple ways
  • Insufficient training and support
  • Issues that keep repeating
  • Too much time required to solve a problem
  • Exorbitant hold times or abandonment rates
  • Disempowered service agents
  • Inconsistent messaging and solutions
  • Data access and system integration issues
  • Inconsistent procedure and protocol documentation

Customer Care

  • High customer turnover
  • Low customer renewal rates
  • High sales rejections
  • Ineffective customer communication
  • Lack of success with cross-sell or bundled sales opportunities
  • Deficient customer feedback tracking and monitoring
  • Solving customer issues reactively instead of proactively
  • Lack of focus on high-value customers

Customer Retention

Retail Energy Partners understands the realities of today's retail energy market. Many sales companies are not dependable. Excuses are plentiful. Sales quality is often suspect. Credible market feedback is in short supply. Retail Energy Partners empathizes with you about your predicament because we have walked in your shoes. Retail Energy Partners is a company you can trust to put your interests first by providing quality sales in a repeatable, predictable, and scalable format. Our sales process is 100 percent verifiable through proven internal and external quality control procedures that will exceed even the highest standards. We subscribe to complete transparency with our clients in every facet of our business. All of our sales representatives will successfully complete multiple intensive screenings, interviews, training sessions, and testing prior to program launch. Complete our Profile Assessment and let's discuss how we can add value to your organization.


Our Solutions:


The Problems:

There are many reasons why customers need to contact you.  Most have problems and some have questions.  Hundreds or potentially thousands of customer issues and questions are resolved by service staff and contractors every week.  Retail Energy Partners believes these interactions can create opportunities for your business.  Let Retail Energy Partners help you turn your customer service department from a bottom line expense item to top line revenue source.  Retail Energy Partners can work with you to improve your customer service function by providing solutions that fit your existing business model.  If preferred we can also independently augment your existing customer service resources.  Retail Energy Partners understands customer service is more complicated than just hold and response times or other metrics.  It's about empowering your service agents through training and support to think on their feet, to act proactively, and to own the problem. Complete our Profile Assessment and let's discuss how we can add value to your organization.


The Problems:


The Problems:

Retail Energy Partners can help you develop or refine your current customer retention efforts. We have a strong record in this area and would enjoy sharing our retention successes with you and show you how, if done properly, they can contribute significantly to your bottom line. If you would prefer, Retail Energy Partners can establish an external customer retention group that would cost-effectively manage certain customer segments on your behalf. The aim of our retention strategy goes way beyond just retaining or renewing customers. If needed, our retention reps also can be trained to augment your care function. In addition, we can assist your acquisition channels by reducing front-end customer turnover (e.g., sales rejections, buyer's remorse). Retail Energy Partners has a significant amount of experience and knowledge understanding churn, survival rates, real cost to serve, lifetime values, and many other industry metrics that provide a better understanding of your customer base.  Complete our Profile Assessment and let's discuss how we can add value to your organization.


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Our Solutions:


Our Solutions: